Over Christmas I bought a 500ml bottle of Molton Brown Shower gel. Last week I started using it and dropped it, smashing the pump dispenser lid. Over the weekend I went into the Molton Brown shop and asked if I could buy a replacement dispenser. Unfortunately they don’t stock them for the big bottles, but the lady found a 500ml bottle from their stock room, took out the dispenser, washed it and gave it to me, all for no cost. Good customer service still lives.